INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long will it take for my items to arrive?

A. It will usually take 7-15 business days (USA, Canada, UK)/ 10-30 business days (Europe and other countries) for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

How long will it take to receive a tracking number?

 It will take usually between 2-5 business days.

Where can I place an order from?

You can place an order from any country, we ship Worldwide.

Is shipping really FREE?

We offer free worldwide shipping on all orders above $75

Which currency will I be charged in?

We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

We love to hear from you on our customer service, merchandise, website, or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

support@nailepoch.com

Mon - Fri, 9am – 4:00pm CST

    OUR ADDRESS

    Vietnam Office

    MEGA DNG Co. Ltd

    Address: 78 Le Dinh Ly, Vinh Trung, Thanh Khe, Da Nang 550000, VN

    Phone: +84905898616

    Email: support@nailepoch.com

    US warehouse

    Phone: +1 (503) 908-2628

    Address: 11923 NE Sumner St, STE NE798462, Portland, OR 97220, USA

    Email: support@nailepoch.com